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Clan Crest Silver

Terms & Conditions

You can find detailed information regarding our terms and conditions below however here are the main points:

  • We will normally send your order to you in 4 - 6 working weeks, however, as you will see from comments from customers on our Testimonials page, we make every effort to get items to you sooner if needed for a particular date or occasion. As all our pieces are made to order and as the larger crests (1 inch plus) are sent to the Assay Office for hallmarking, there is a limit to how fast we can turn orders around but we are always happy to go the extra mile if at all possible.
  • All items are shipped via Royal Mail Special Delivery (UK) or International Tracked & Signed to ensure safe and reliable delivery. If an order did go missing, there are tracking numbers to trace its whereabouts. The package is also insured.
  • Please note that items sent to countries outwith the UK can attract local taxes and customs charges upon delivery. These are outwith our control and we are not responsible for them.


In dealing with customers who order one-off commissions, there tends to be a lot of discussion prior to completion of the piece, so a relationship is built up with the customer in question.  All the terms and conditions that apply to the on-line store pieces apply to commission customers also.

Hope this gives you the utmost confidence in ordering from us but if you have any other questions just contact us.


Full Terms & Conditions:

This site is owned by Clan Crest Silver, email address at

Any purchase of goods from the site requires the customer to consult and accept these terms and conditions. The click placing the order implies full acceptance of these terms and represents the customer's "digital signature".


These terms and conditions are intended to define the rights and obligations of the parties in the sale of goods proposed online by Clan Crest Silver for the customer.

Order Confirmation

All contractual information will be confirmed by email to the address specified by the customer during the purchasing act.

Proof of Transaction

The records stored in Clan Crest Silver's computer systems under reasonable safety conditions are considered proof of communications, orders and payments made between the parties.

Purchase orders and invoices are stored on a reliable and durable system and can be produced as evidence.

Product Information

Every effort has been made to ensure the accuracy of the information presented on Clan Crest Silver's site. Clan Crest Silver shall not be held liable for the consequences, accidents, or special damages arising from electronic transmissions or the accuracy of transmitted information, even in cases where Clan Crest Silver was aware of the possibility of such damages. Product photos, descriptions and prices are non-contractual. 

Validity Period of Offer and Prices

Our offers and prices are valid for the day the site is consulted and are subject to change without notice.

Delivery Terms

Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service.

All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge.

No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of reception.

As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse Clan Crest Silver, who will deliver a new, identical package to the customer free of charge.

We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes.

Loss or Damage in Transit

Clan Crest Silver will not be responsible for damage or loss of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered unless the customer gives written or email notice of a claim to Clan Crest Silver and the carrier within three (3) business days of delivery.

In the event of damage of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered, the customer must hold the goods and make them available for inspection or collection by Clan Crest Silver or its representatives on request.

Delivery Errors

The customer must inform Clan Crest Silver immediately (the same day or, at the latest, the first business day following delivery) concerning any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order.

Any claim made after this time period will be rejected.

All claims must be made in writing and sent to the Clan Crest Silver address.

Any claim that does not respect the rules defined above cannot be taken into account and releases Clan Crest Silver of any responsibility to the customer.

In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to Clan Crest Silver in whole, in its original packaging and in perfect condition to the Clan Crest Silver address.

For claims to be accepted, the customer must first make a declaration to Clan Crest Silver concerning any returns and receive Clan Crest Silver's consent. If accepted, the customer will ship the package to Clan Crest Silver's address.

Shipping fees shall be at Clan Crest Silver's expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return.


The provisions hereof cannot deprive the customer of their right to legal warranty requiring Clan Crest Silver to protect the customer against latent defects of goods sold.

All products sold by Clan Crest Silver are under a one (1) year warranty. All products that have been modified or repaired by the customer or any other party not chosen by Clan Crest Silver are not covered by this warranty.

Right to Withdrawal

In accordance with the Distance Selling Regulations 2000, the customer has the right to a cooling off period of fourteen (14) business days, starting at the time goods are received, to cancel the contract and return said goods at their own expense, without having to give a reason. All returns can be indicated beforehand.  All goods must be returned to the Clan Crest Silver address.

The cooling off period and right to cancel does not apply to commissions or orders for any goods made to your specification.

Only complete and unused goods in perfect condition for resale will be accepted. No refunds or exchanges will be made for incomplete, damaged or unsealed goods, including damage to original packaging. The customer can exercise this right to withdrawal without penalty, excepting the return fee for the goods. If the customer exercises the right to withdrawal, they have the option of requesting a full refund or exchange of goods. If an exchange is requested, all shipping expenses shall be the responsibility of the customer.

If the right to withdrawal is exercised, Clan Crest Silver will make every effort to refund the customer within 30 days.

Right of Use

The use of any trademarks, logos or brands present on the site is strictly forbidden.

Force Majeure

Neither party will be deemed to be in breach of any of its obligations under the agreement as a result of any delay in performing or any failure to perform any such obligations by reason of any cause or event beyond the parties' control. A force majeure event includes, but is not limited to, any unforeseeable, inevitable, or unstoppable act, event, non-happening, omission or accident beyond the control of either party, despite all reasonable efforts made to the contrary. In addition to events usually recognized by the British courts, a force majeure event includes in particular (without limitation) the following: Strike, lock-out, earthquake, fire, storm, flood, lightning, explosion, impossibility of the use of public or private telecommunications networks.

In such circumstances, the party delayed or unable to perform ("Delayed Party") shall notify the other party ("Affected Party") within ten (10) business days following the date such events become known.

Unless prevented due to force majeure, both parties will meet within three months to examine the impact of the event and agree to the conditions under which the contract shall be continued. If the force majeure lasts longer than one (1) month, this agreement may be terminated by the injured party.

Partial Invalidity

These terms and conditions remain valid and in force, even if one or more clauses are invalid or declared so under any law, regulation or following the final decision of a competent court.


No failure of either party to exercise any power given to it in these terms and conditions or to insist upon strict compliance by the other party with its obligations hereunder shall constitute a waiver of either party's right to demand exact compliance with the terms hereof.

Data Protection

All personal data you provide us is used to process your orders. This data will be treated in accordance with the Data Protection principles outlined in the Data Protection Act 1998.

Applicable Law and Competent Jurisdiction

In form and content, these Terms and Conditions shall be governed by and construed in accordance with Scottish law. All orders placed on Clan Crest Silver's site strictly imply the acceptance of Clan Crest Silver's terms and conditions.

In case of dispute or claim, the customer agrees to seek an amicable solution with Clan Crest Silver before proceeding with any legal action. In the event where such a solution cannot be found, any disputes concerning the sale (price, Terms and Conditions, products, etc.) will be subject to the exclusive jurisdiction of the Scottish courts.